Shipping policy
Last updated: 17 October 2026
Here's everything you need to know about getting your order to your door.
Delivery costs
- UK: free on every order, with no minimum spend.
- Outside the UK: the cost is shown at checkout, before you pay.
Processing and dispatch
We process orders within 24 hours on working days (Monday to Friday, excluding UK bank holidays) and dispatch them within 1 to 3 working days. Orders placed at the weekend are processed on the next working day.
Delivery times
Once dispatched, orders usually arrive within 5 to 10 working days. During busy periods, such as Black Friday or Christmas, please allow a few extra days.
Tracking your order
As soon as your parcel leaves us, we email you a tracking link. You can also check on it any time on our Track Your Order page. Can't find the email? Check your junk folder, or ask us and we'll resend it.
International orders
For deliveries outside the UK, local customs duties or import taxes may apply. These are set by your country and are payable by you on delivery. We can't refund parcels that are refused at customs.
Lost, late or "delivered" but not there
If your tracking hasn't moved for 7 working days, or your parcel is marked as delivered but you can't find it, check with neighbours and your local depot first, then email us. If the carrier confirms it's lost, we'll send a replacement or give you a full refund.
Changing your address
Please double-check your address at checkout. If you spot a mistake, email us straight away and we'll update it if the parcel hasn't left us yet. If a parcel comes back to us because of an incorrect address, we'll happily resend it, but the second delivery is charged at cost.
Contact
Email: hello@almsie.com
We reply every day, 9am–7pm UK time, within 24 hours.